Reserve the right number of bags
Choose Solo for one bag, Duo for two, or add extra bags to the same household account. Each standard Australian plan space covers a bag up to 25 kg, including the bag itself. Send your first bag within six months of reserving; your 12-month storage period starts at its first check-in, not on the payment date.
Arrange the first handover
Use My Locker to arrange collection. Confirm the hotel can hand over your bag, provide the booking name and contact details, and follow the confirmed collection instructions. Do not send a bag to an unconfirmed address.
See what happens at check-in
We assign each bag an ID, record its arrival and photograph its exterior. My Locker brings the bag identity, condition photos and storage status together. Exterior photos are not an inventory or inspection of the contents.
Plan the next trip
Once your accommodation is booked, request hotel delivery in My Locker. Confirm the hotel accepts ski bags and use the same guest name as your reservation. After your trip, request a return to storage. Each transport leg is charged separately; movements do not restart your storage year.
Frequently asked questions
When does my storage year start?
The 12-month storage period begins when your first bag checks in at our Japan storage base, not when you pay. Send the first bag within six months of reserving. Returning a bag during the year does not restart the term, and renewal requires your agreement.
Do I send my bag before confirming the handover?
No. Confirm capacity, the receiving address and handover instructions with Snow Locker first. Do not send gear to an unconfirmed address.
What do the bag photos record?
The photos record the exterior condition of your bag. They do not confirm an inventory or the condition of every item inside; keep your own contents list and photos.
